Frequently Asked Questions

Our pricing is competitive, transparent, and structured according to the scope of work. Factors include property square footage, the number of linear meters for ducting/drainage lines, water tank capacity, specialized machine requirements, and whether the job is a single visit or an Annual Maintenance Contract (AMC).

We accommodate several convenient payment options:

• Cash on Delivery / Service Completion
• Direct Corporate Bank Transfer (EFT / Wire)
• Major Credit & Debit Cards (Visa, MasterCard)
• Corporate Purchase Orders & Invoicing for corporate AMC accounts

Yes! We offer tailored Annual Maintenance Contracts (AMC) for commercial kitchens, corporate buildings, hotels, schools, and residential communities. AMC clients enjoy scheduled periodic servicing, priority 24/7 emergency dispatch, and substantial cost savings compared to one-off bookings.

Never. We pride ourselves on transparent, honest pricing. All supplies, industrial machinery, eco-friendly chemicals, and technician labor are included in your written quotation before any work commences.

All Al Shan team members undergo rigorous professional training in industrial equipment operation, confined space safety, chemical handling, and PPE compliance. Each technician is background-checked, insured, and led on-site by experienced supervisors.

Yes. Following completion of technical works (such as kitchen hood degreasing, water tank disinfection, and AC duct cleaning), we provide an official Service Completion Certificate alongside a comprehensive Before & After photo report suitable for Civil Defence audits and municipal inspections.

We prioritize health and environmental safety by utilizing Dubai Municipality-approved, biodegradable, and non-corrosive chemicals. For potable water storage tanks, we use certified food-grade disinfectants; for commercial kitchens, heavy-duty bio-degreasers that eliminate grease without toxic fumes.

Under Dubai Civil Defence and Dubai Municipality mandates, commercial kitchens must have their complete exhaust systems cleaned every 3 to 6 months (or monthly for high-volume solid-fuel, charbroil, or 24-hour fast food operations) to mitigate catastrophic fire risks.

For emergency service requests — such as overflowing sewage lines, blocked grease traps, or flood water extraction — our rapid-response mobile units can be on-site across Dubai within 60 to 90 minutes of your call.

High-pressure hydro jetting utilizes water propelled up to 4,000 PSI to thoroughly scour pipe walls, clearing grease, mineral scale, sludge, and tree roots. Unlike corrosive chemical drain cleaners that only poke small holes through blockages and damage PVC/cast iron piping, hydro jetting restores pipes to full 100% internal diameter flow.

Yes, Dubai Municipality and UAE health authorities mandate that underground and overhead domestic water storage tanks be professionally drained, scrubbed, disinfected, and tested at least once every 6 months to ensure clean water free of bacteria, sediment, and legionella.

In the UAE climate, AC ducts quickly accumulate dust, sand, mold spores, and allergens. Professional duct cleaning drastically improves Indoor Air Quality (IAQ), reduces allergy symptoms, eliminates musty odors, and improves air conditioner cooling efficiency, which helps lower monthly DEWA electricity bills.

We recommend ensuring water and electricity supplies are active, clearing delicate personal valuables from work areas, and notifying building security or concierge for gate access. Our team comes fully self-equipped with industrial gear, protective coverings, and tools.